Driver's Application Portal ™

Driver's Application Portal ™

Terms and Conditions

This service is operated by Smart Online Services Pte Ltd (we, us or our).

1. Please read these terms and conditions (the Terms) carefully. By accessing and using our Website and any content and features therein (including without limitation any games, widgets, embeddable media players and RSS feeds), you indicate your acceptance of these Terms, the Privacy Policy, the Code of Conduct and any other notices, guidelines and rules published by us on our Services from time to time (each of which is incorporated into the Terms by this reference). You must comply with these Terms in your use of our services and only use our services as permitted by applicable laws and regulations, wherever you may be when you use them. The Privacy Policy and Code of Conduct can be accessed from links at the bottom of our webpages.

2. The Site provides the following services: third party processing agency (Services). You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.  If you do not agree to these Terms and Condtions please do not use our Website.

3. We may update these Terms at any time. Please review the Terms regularly to ensure you are aware of any changes. Your continued access to and/or use of our Services after changes have been made to the Terms indicates your agreement to be legally bound by the updated and/or amended Terms.

4. Ability to Accept Terms of Service

You affirm that you are either more than 16 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service. In any case, you affirm that you are at least 16 years old as the Smart Online Services Pte Ltd Service is not intended for children under 16. If you are under 16 years of age, you are not permitted to use the Smart Online Services Pte Ltd Service. You further represent and warrant that you are not located in a country that is subject to a U.K. Government embargo, or that has been designated by the U.K. Government as a” terrorist-supporting” country, and that you are not listed on any U.K. Government list of prohibited or restricted parties. Smart Online Services Pte Ltd is the developer of the Service, with an address at Smart Online Services Pte Ltd , 133 New bridge Road #10-03 Chinatown point, Singapore 059413.

5.About us: We are a Third-Party service in no way affiliated with the UK government or the DVLA. We provide a service which includes a personal check of all information to ensure it is free from any errors, free reprocessing should any incorrect details be provided and processed with the DVLA and free replacement  for a year from the time of purchase (which can be claimed at a rate of once per calendar month). Once an application has been made with Smart Online Services Pte Ltd , we then process your application on your behalf. If we feel that any information may be incorrect or is missing we will contact you to rectify before submitting your application. If the information you have provided can be processed with the DVLA and an error is noticed after you receive your , we will redo your application with the correct information at no cost. This can be done as many times as needed. The price we charge includes both our service fee and any DVLA fees associated with your application.

6. Privacy

We collect personal information from customers for the use of their application only and is never distributed to any other party other than the DVLA.

7 Usage Policy

Your obligations toward Smart Online Services Pte Ltd

(7.1) provide with all the correct and accurate information requested by in order for to provide you with the Service;

(7.2) not use the Service for any improper, unlawful or fraudulent activity;

(7.3) not use the Service to commit a criminal act or to cause nuisance or annoyance or inconvenience to or to harass others;

(7.4) not use the Service for commercial and/or business purposes;(7.5) not re-sell, promote for resale or engage in any other similar activities;

(7.6) co-operate with any reasonable security or other checks or requests for information made by from time to time in relation to ‘s provision of the Service to You;

(7.7) where You are not the main applicant for the Driving Licence, procure that (a) the consent of such main applicant in respect of the Service; (b) that such main applicant is 16 years old and above; and (c) that such main applicant is eligible to make such application to the DVLA;

(7.8) promptly inform if You receive any notice alleging that Your use of the Service (a) contravenes with the applicable law and legislations; or (b) infringes the rights of any third party;

(7.9) promptly inform in the event any information that You have provided to changes or becomes inaccurate;

(7.10) comply with all reasonable instructions issued by from time to time in relation to the Service;

(7.11) comply with all applicable laws and legislations. (7.12) Where You are using this Service to make an application for a Driving Licence on behalf of a third party applicant (the “Third Party Applicant”) You hereby warrant that:

(7.13) You have the authority and consent of the Third-Party Applicant to procure the Service on the Third Party Applicant’s behalf;

(7.14) the Third-Party Applicant is at least 16 years old and above and is eligible to make a Driving Licence application; and

(7.15) You shall procure the Third-Party Applicant’s full compliance with these Terms. For the avoidance of doubt, you shall at all times be fully liable for the breach of any of these Terms by the Third-Party Applicant in respect of the Service.

8. Replacement Policy

The free replacement licences offer is valid for one year at the time of purchase, is only available in the name of the original customer and is limited to one per calendar month.

9. Service Charges

We charge a service fee as well as collecting the money for the cost of the licence.

10 If an order cannot be completed due to incorrect information being submitted by the customer, or because they are ineligible for their requested service, a refund will be issued and all personal information will be removed from our database.

11 Intellectual Property or Proprietary Rights

Smart Online Services Pte Ltd and/or its licensors own all patents, design rights, know-how, copyrights, trademarks, the right to use software and all other similar proprietary rights (whether registered or unregistered) worldwide (“Intellectual Property Rights“) relating to the Website.

12. Exclusion of Warranties and Liabilities

(12.1) Smart Online Services Pte Ltd cannot guarantee and do not promise any specific results from Your use of the Service and/or the information provided on the Website. Unless otherwise expressly set out in these Terms, the Service is provided to You “as is” and does not give any warranties for anything whatsoever including without limitation, the accuracy, adequacy, availability, timeliness, completeness, suitability and reliability of the Service provided to You.

(12.2) The information provided on the Website by is intended as information only and does not constitute advice of any nature and is not intended to address your specific requirement. Therefore, it must not be relied on to assist in making or refraining from making a decision, or to assist in deciding on a course of action.

(12.3) Where the Website includes views, opinions, advice and recommendations, these views, opinions, advice and recommendations are not endorsed by and, to the maximum extent permitted by law, shall not be liable on account of the accuracy, defamatory nature, completeness, timeliness or otherwise of such views, opinions, advice and recommendations.

(12.4) As rely on third party suppliers and external network operators to provide You with the Service, does not warrant that the Service provided are completely free from any fault, delay, or the availability of the Service at all times or at all.

(12.5) You warrant that:

(12.5.1) You are eligible to apply for a Driving Licence with the DVLA in accordance with the applicable laws and legislations;

(12.5.2) all information and personal data provided by You in respect of the Service are accurate, correct and complete;

(12.5.3) You understand that you are able to make applications for a Driving Licence independently without incurring a Service Fee;

(12.5.4) You understand that the Service Charge is for the Service provided to You by and such Service Charge is payable to and not the DVLA; and

(12.5.5) You understand that is an independent private business and is not in any way affiliated with or forms part of the Visa Office.

(12.5.6) To the maximum extent permitted by law, Smart Online Services Pte shall not be liable for any loss, injury or damage caused in whole or in part by, or failures, delays, interruptions or otherwise of, the provision the Service; and shall in no event be liable for any indirect, consequential or special losses including without limitation any loss of reputation and goodwill, loss of business or business prospects, loss of expectations, loss of profit, loss of management time, loss of income or any other losses whatsoever arising out of or in connection with the use or inability to use the Service, the Website or any decisions made or actions taken in reliance or partial reliance on the information provided on the Website and/or through the Service.

(12.5.7) expressly excludes all liabilities to You if is unable to provide the Service for reasons that are beyond ‘s reasonable control.

(12.5.8) Notwithstanding the foregoing, nothing in these Terms removes or limits ‘s liability for death or personal injury resulting from ‘s negligence.

(12.5.9) Subject to clause (vi) and (viii), ‘s maximum aggregate liability to You under, arising from or in connection with these Terms whether arising in contract, tort (including negligence) or otherwise, shall not exceed the Service Charge paid by You under these Terms.

13. General Notice

You agree that:

(13.1) the Smart Online Services Pte Ltd Service shall be deemed solely based in UNITED KINGDOM;

(13.2) the Smart Online Services Pte Ltd Service shall be deemed a passive server that does not give rise to personal jurisdiction over Smart Online Services Pte Ltd , either specific or general, in jurisdictions other than; and

(13.3) that you agree to subject to the jurisdiction of in the event of any legal dispute. These Terms of Service shall be governed by the internal substantive laws of Singapore. Any claim or dispute between you and Smart Online Services Pte Ltd that arises in whole or in part from the Smart Online Services Pte Ltd Service shall be decided exclusively by a court in Singapore. 

(13.4) These Terms of Service, together with the Privacy Policy at and any other legal notices published by Smart Online Services Pte Ltd , including, but not limited to an end user license agreement, shall constitute the entire agreement between you and Smart Online Services Pte Ltd concerning the Smart Online Services Pte Ltd Service. 

(13.5) If any provision of these Terms of Service is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Service, which shall remain in full force and effect. No waiver of any term of this these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and Smart Online Services Pte Ltd .’s failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision. 

(13.6) Smart Online Services Pte Ltd reserves the right to amend or modify these Terms of Service at any time, and it is your responsibility to review these Terms of Service for any changes. If you do not agree to the revised Terms, your only recourse is to discontinue the use of the Smart Online Services Pte Ltd Service. Your continued use of the Smart Online Services Pte Ltd Service following any amendment of these Terms of Service will signify your assent to and acceptance of its revised terms. 

14. Free Replacement Licences. To claim a free replacement licence the customer must provide a valid Transaction ID from their original order from within the last 12 months. A free replacement licence is only available once every 30 days. Free replacements cannot be claimed if the customer has received a full refund and/or cancelled their application.

15. Your rights to cancel

Providing your cancellation request is submitted within 14 days of placing your order, a full refund will be provided and all data relating to your order will be destroyed. If a cancellation request is made after your application has already been processed with the DVLA, we may or may not provide a partial refund on our service fee at our own discretion. 

16. Pricing

Our prices for processing each application are as follows:

Provisional Licence Application Processing: £113 (VAT included). Replacement Licence Processing: £99 (VAT included). Renewal of Licence Processing: £93 (VAT included). Renewal of Licence Processing for over 70’s: £79 (VAT included). Change of Address Processing: £79 (VAT included). Exchanging Paper Licence to Photo Card Processing: £99 (VAT included).